overview
Context
Vivint, a leader in home security and automation, undertook the upgrade of its legacy “Custom Actions” platform to develop the modern “Smart Actions” system. This upgrade unlocked powerful new technical capabilities but introduced usability and adoption challenges. As the lead designer, I was responsible for reimagining the experience—leveraging new potential while maintaining the simplicity users valued in the legacy version.
overview
Success
Despite its limitations, the old platform included features that resonated with users.
• Descriptions helped users quickly understand automation options.
• Prebuilt functionality allowed users and teams to access ready-made automations, but they couldn’t be customized, which limited their flexibility.
• Starting with the outcome first allowed users to visualize the end result, making the process feel more intuitive.
overview
Challenges
While the new platform addressed technical limitations, it introduced challenges in several critical areas:
• Wayfinding: Users struggled to find automation features and understand the full range of available options.
• Usability: Configuring automations felt complex and unintuitive, creating barriers to adoption.
• Scalability: The system lacked flexibility for supporting more advanced workflows, limiting its ability to grow with user needs and new features.
The Plan
The Plan
Increase Discoverability
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The Plan
Simplify User Experience
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The Plan
Grow the platform
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CATEGORIES
Wayfinding
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overview
usability
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scalability
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut et massa mi. Aliquam in hendrerit urna. Pellentesque sit amet sapien fringilla, mattis ligula consectetur, ultrices mauris. Maecenas vitae mattis tellus. Nullam quis imperdiet augue. Vestibulum auctor ornare leo, non suscipit magna interdum eu. Curabitur pellentesque nibh nibh, at maximus ante fermentum sit amet. Pellentesque commodo lacus at sodales sodales. Quisque sagittis orci ut diam condimentum, vel euismod erat placerat. In iaculis arcu eros, eget tempus orci facilisis id.
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